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We can be contacted through any of the methods below.

Our office hours are 8.00am to 17.00pm Monday to Friday.

PHONE

If no one is available to take your call you will be directed to an answer phone. We will call you back as soon as possible.

0208 645 0685

EMAIL

info@jsymon.co.uk

POST

J SYMON LTD
5 DARCY CLOSE
COULSDON
CR5 1QT

Company Number: 8775554 Registered in England and Wales

VAT Number: 997201395

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 0208 645 0685 or write to us at J Symon Ltd, 5 Darcy Close, Coulsdon, CR5 1QT or email us at info@jsymon.co.uk

We aim to respond within 24 hours of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

 

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